Return Policy
We want you to feel comfortable and confident when shopping at caroleshashona.com. That is why we offer an easy, hassle–free return policy. If you are not completely satisfied with your purchase you may return it for a full refund (minus any shipping, if any) within 10 days of the original shipping date.
- Any item purchased from caroleshashona.com can be returned
- The item must be returned in a new and unworn condition
- The item must be returned in the original packaging
- Items which have been resized, updated and/or repaired do not qualify
- You will be responsible for the return shipping cost
Return Process
To request a return, please fill out our request return form below. One of our customer service reps will follow up with you via email with instructions and return forms as well as an optional shipping label (shipping label available for US customers only) for a nominal charge (the cost of the label will be deducted from your return). If you require assistance, please email us at info@caroleshashona.com.
Upon receipt of return, all items are inspected for signs of wear or damage prior to issuance of any refunds, replacements or credits. New and unworn condition means that there are no scratches, marks, or blemishes on the items. Additionally, items modified or re–sized by another jeweler are also not considered new. Upon acceptance of your return, a refund will be issued to the original form of payment.
